FAQs

Q: What materials are your jackets and tees made from?

A: Our jackets feature durable fabrics like water-resistant polyester, insulated down-alternative, and cotton-blend twill—ideal for US and Canadian climates. Tees are crafted from soft, breathable 100% cotton or cotton-spandex blends for all-day comfort. Full material details are listed on each product page.

Q: Do you offer size exchanges if the fit isn’t right?

A: If we sent the wrong size or an incorrect item, we can arrange a replacement or refund within 30 days of delivery (see our Refund & Return Policy). If the size you ordered doesn’t fit as expected, please request a return within 30 days and place a new order for the correct size or style.

Q: How long does shipping take to the US and Canada?

A: US orders: 3–5 business days (standard) or 1–2 business days (express). Canadian orders: 4–7 business days (standard) or 2–3 business days (express). Remote areas may require additional time.

Q: Are your products ethically made?

A: We aim to work with manufacturing partners that follow fair labor practices, and we are gradually increasing the use of more sustainable materials, such as organic cotton tees and recycled polyester jackets in selected styles.

Q: Can I track my order?

A: Yes! Once your order ships, you’ll receive a tracking number via email to monitor delivery status through our shipping partners (USPS, Canada Post).